For technical questions, please contact the APD Encounters Team (APDIntake@health.ny.gov) using the below inquiry format:

Subject:

  • Issuer Name (HIOS ID (or TPA ID if applicable)) – Summary of the reason for inquiry

Body:

  • Description of issue.
  • (If applicable) Submission file name(s) – Test or Production.
  • Please do NOT include a response file name in an inquiry. Also, issuers should NEVER attach an actual submission file in an inquiry email.