On Saturday, February 1st, from 8:30 EST – 2:00 EST Optum’s ServiceNow ticketing system will be undergoing planned maintenance. During this time, the ServiceNow Self-Service Portal will be impacted, and you may not be able to submit a help desk ticket through the portal. If you need to open a help desk ticket during this maintenance window, please use the following method:

• Phone Submissions: Call the Help Desk at: (877) 363-5630

The OSDS Help Desk will be available to OSDS users 24 hours per day, seven days per week, 365 days per year – including all holidays.

To contact the APD OSDS Project Team, email apd.osds@health.ny.gov using the below inquiry format:

Subject:

• Issuer Name (HIOS ID (or TPA ID if applicable)) – Summary of the reason for inquiry