Stay Connected - NYAPD

APD OSDS Stay Connected

On Saturday, 04/27/2024, from 8:00 a.m. – 1:00 p.m. EST, Optum’s ServiceNow help desk ticketing system will be undergoing planned maintenance. During this time, the ServiceNow Self-Service Portal will be impacted, and you may not be able to submit a help desk ticket through the portal. If you need to open a help desk ticket during this maintenance window, please use one of these methods:

  1. Phone Submissions: Call the Help Desk at: (877) 363-5630
  2. Web Submissions: https://optum.service-now.com/itss2

The role of the OSDS Help Desk is to collect, analyze, and resolve incidents as quickly and effectively as possible. All requests for assistance will be initiated through ServiceNow, either by phone (877) 363-5630 or by web submission: https://optum.service-now.com/itss2

The OSDS Help Desk will be available to OSDS users 24 hours per day, seven days per week, 365 days per year – including all holidays.

To contact the APD OSDS Project Team, email apd.osds@health.ny.gov using the below inquiry format:

Subject:

  • Issuer Name (HIOS ID (or TPA ID if applicable)) – Summary of the reason for inquiry